General support email
support@naijataxguides.com
Best for direct business contact, follow-up communication, and general enquiries where email communication is appropriate.
Privacy email
privacy@naijataxguides.com
Best for privacy questions, correction requests, deletion follow-up, and data-protection communication.
Support route
In-app Support Page
Best for logged-in users who need ticket tracking, billing issue follow-up, technical help, or payment reference review.
Professional review
Human review route
Best for audits, disputes, penalties, formal filings, official notices, or high-value decisions that should not rely on AI guidance alone.
The Contact page is intended for general company communication such as public enquiries, operational questions, business follow-up, product interest, partnership discussion, media requests, or other non-ticket communication.
If the matter is a user issue that needs tracking, status updates, account context, billing records, or in-app reply handling, the Support page should be used instead.
Naija Tax Guide provides general tax information and guided support. It does not replace a licensed accountant, tax consultant, lawyer, government authority, or formal representative. Where a user needs professional review, the correct step is to request a human review route or consult an independent qualified tax professional.
- Tax audit letters, official notices, assessments, objections, appeals, and penalties.
- Formal filing decisions, back-duty exposure, restructuring, or cross-border tax questions.
- High-value business decisions where wrong guidance could create financial or legal exposure.
- Cases where the user needs signed professional advice or representation before a tax authority.
- Login or account access problems.
- Billing, subscription, renewal, failed payment, receipt, or refund-review issues.
- Usage Credit balance, top-up, or plan-access complaints.
- WhatsApp or Telegram linking issues.
- Any issue that should be tracked with a ticket ID and support thread.
- Business or partnership enquiries.
- Media, presentation, or public communication requests.
- General product enquiries before deeper onboarding.
- Compliance, legal, or company-level communication that is not a normal support ticket.
- Professional-review enquiries before a logged-in request is opened.
General enquiries sent through the Contact route may be reviewed manually and may not receive the same ticket-based workflow that exists inside the Support page.
For urgent user issues, billing complaints, technical problems, failed payment checks, or requests that need traceable follow-up, users should go directly to Support so the request can be recorded properly.