This Privacy Policy describes how Naija Tax Guide may collect, use, store, protect, and operationally process user and workspace information when people access the web portal, billing tools, AI guidance features, linked communication channels, and support functions.
The policy should be read together with the Terms, Refund Policy, Support page, and Data Deletion Instructions where relevant.
Tax questions can contain sensitive personal, business, billing, employment, or identity-related context. Naija Tax Guide should process this information only for legitimate platform purposes such as account access, support, billing confirmation, security, service delivery, and lawful compliance.
- Users may request access, correction, support review, or deletion through the published support and data deletion routes.
- Users should avoid submitting unnecessary sensitive records unless a professional or support agent specifically requests them through an appropriate route.
- Where data must be retained for billing, fraud prevention, dispute handling, security logging, or legal compliance, retention should be limited to what is reasonably necessary.
Account and registration data
We may collect account registration information such as name, email address, phone number, linked messaging identities, and authentication-related data needed for secure login and workspace access.
Usage and workspace activity
We may collect questions submitted by users, AI-generated responses, usage activity, support messages, linked channel events, and service-level diagnostic information needed to keep the platform working properly.
Billing and subscription data
We may collect billing-related identifiers such as subscription plan, payment reference, transaction status, renewal status, and credit activity. Sensitive payment card details are handled by approved payment processors and are not stored directly by Naija Tax Guide.
- To create and manage user accounts and secure the login process.
- To deliver AI-guided responses and maintain question history where enabled.
- To manage subscriptions, credits, renewals, and payment verification.
- To link supported channels such as WhatsApp and Telegram to the same user workspace.
- To detect abuse, fraud, policy violations, technical failure, or billing anomalies.
- To respond to support requests, expert review requests, account issues, and lawful compliance obligations.
These providers may include payment processors such as Paystack, hosting providers, communication APIs, email delivery tools, analytics or monitoring tools, and channel integrations such as WhatsApp or Telegram infrastructure where applicable.
Where third-party providers are involved, data sharing should remain limited to what is reasonably necessary for the relevant function, such as payment confirmation, support delivery, secure communication, fraud prevention, or system reliability.
| Function | Provider category | Data examples | Privacy posture |
|---|---|---|---|
| Payments and checkout | Paystack and applicable financial institutions | Payment reference, transaction status, plan amount, checkout metadata, and payment confirmation details. | Sensitive card details are handled by the payment processor and are not stored directly by Naija Tax Guide. |
| Messaging channels | WhatsApp, Telegram, and related communication infrastructure where enabled | Linked channel identifiers, message delivery events, support context, and account-linking status. | Channel data is used for service continuity, account protection, and support delivery. |
| Email and support | Email delivery and support tooling where used | Email address, support ticket content, delivery status, and follow-up history. | Support sharing should be limited to what is needed to respond, investigate, or keep records. |
| Hosting and security | Hosting, database, monitoring, and security infrastructure | Operational logs, diagnostic events, access-control records, and system reliability data. | Operational data should be protected with access controls and retained only as reasonably necessary. |
If a user links WhatsApp, Telegram, or future supported channels, question content, identity references, usage state, and support-related context may be associated with the same account so that service continuity and account protection can be maintained across touchpoints.
The platform should use reasonable technical and organizational safeguards to reduce unauthorized access, misuse, or accidental exposure of user information. This includes HTTPS for data in transit and appropriate database, hosting, access-control, and monitoring safeguards for stored operational data.
Depending on the feature and legal context, users may contact the platform regarding account issues, privacy questions, correction requests, support follow-up, or data deletion requests through the visible support and data deletion routes provided within the app.
Privacy and deletion-related requests may be sent to privacy@naijataxguides.com or raised through the official support route where appropriate.
Continued use of the platform after material updates may indicate acceptance of the revised privacy framework to the extent permitted by law and platform policy.