Naija Tax Guide | BMS SparkVision Hub

Data Deletion Instructions

Review how to request deletion of your Naija Tax Guide account-related data, what information may be required, and what operational effects deletion may have.

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Important deletion notice

Data deletion requests may require identity verification and may be subject to lawful retention obligations for billing, fraud prevention, audit trail, or compliance purposes where applicable.

1. Scope of this page

This page explains the practical route for requesting deletion of account-related information from Naija Tax Guide.

If you want your data deleted from Naija Tax Guide, you should follow the request channels described on this page. The purpose of this process is to help the platform identify the correct account, avoid unauthorized deletion, and handle the request in a controlled and compliant manner.

This page should be read together with the Privacy Policy because deletion handling may still be affected by operational, billing, dispute, fraud-prevention, or legal retention requirements.

2. Option 1 — Email request

Users may request deletion through the published privacy contact.

You may send an email to privacy@naijataxguides.com with a clear subject line such as “Data Deletion Request”.

Include where available

Your linked phone number or email address.
Your account ID, if available.
Any detail that helps identify the correct workspace without exposing unnecessary sensitive information.

3. Option 2 — In-app request

Users may also request deletion through the product support route where available.

You may request deletion through the dashboard support route or the in-app support channel where that option is available inside the platform.

Where an in-app route is used, the platform may still request enough identifying information to confirm ownership of the account before any destructive action is taken.

4. Verification before deletion

Deletion requests may require identity confirmation before processing.

The platform may request reasonable proof that the person making the deletion request is the legitimate account holder or is otherwise properly authorized to act for that account.

This verification step helps prevent unauthorized deletion, impersonation, or malicious requests targeting another person’s workspace.

5. Processing time

Deletion requests should be reviewed and processed within a reasonable operational timeframe.

Data deletion requests are generally targeted for processing within 7 business days, although actual timing may vary depending on identity verification, billing review, linked-channel dependencies, processor-side records, or other operational considerations.

6. Effect of deletion

Deletion may affect account access, support continuity, and linked data visibility.

Chat or question history may be removed or no longer remain accessible.
Linked channels may be unlinked from the workspace.
Subscription-related records may be anonymized or minimized where deletion is appropriate.
Support history may no longer remain available in the same form after deletion is completed.

7. Information that may still be retained

Some information may still need to be preserved for limited lawful or operational reasons.

Even where a deletion request is accepted, the platform may retain limited records where necessary for lawful compliance, fraud prevention, dispute handling, financial reconciliation, security logging, or audit trail preservation.

Where retention is necessary, the platform should limit retained information to what is reasonably required for that purpose.

8. Compliance and follow-up contact

Users may contact the platform for deletion-related follow-up or privacy clarification.

For compliance or deletion-related inquiries, contact privacy@naijataxguides.com or use the official support route available within the platform where appropriate.